Frequently Asked Questions

MOQ varies by product type and customization level. Smart devices typically start at 500–1,000 units per SKU. Basic supplies (bowls, beds, toys) have lower thresholds. Tell us your target and we will confirm the exact MOQ for your project.

Yes. We provide existing-product samples and, for OEM/ODM projects, custom samples after specifications are confirmed. Sample and shipping costs depend on the item type and destination — these costs are usually credited against your first production order.

Standard B2B terms: typically a deposit (e.g. 30% T/T) with order confirmation and the balance before shipment. Bank transfer is our primary method. For established relationships, we are open to discussing alternative terms.

Yes — you can combine multiple SKUs in a single order as long as each meets its individual MOQ. This is common for distributors building an initial catalog across feeders, fountains, and litter boxes.

We offer FOB (Shenzhen/Guangzhou), CIF, and DDP terms depending on your market and preference. FOB is the most common — you manage freight from our port. DDP is available for partners who prefer door-to-door delivery with all duties and taxes included.

Sea freight: 15–35 days depending on destination (US West Coast ~18 days, Europe ~28 days, Australia ~20 days). Air freight: 5–10 days. Express courier (small orders/samples): 3–7 days. We provide a realistic timeline with every quotation.

Under FOB terms, the buyer handles import customs. Under DDP, we manage the entire process including duties and taxes. We also provide all necessary documentation — commercial invoice, packing list, bill of lading, and certificates of origin — to make clearance straightforward.

OEM: You apply your branding to our existing product designs — fastest route to market, minimal tooling investment, typically 7–15 days for samples. ODM: We modify existing designs or develop new SKUs based on your specifications — full R&D, tooling, firmware, and app customization. Timeline is longer but you get a unique product.

Yes. For OEM projects: custom colors, packaging, branding, and minor material changes. For ODM projects: everything from enclosure design and UI to firmware features and sensor configuration. We work from your spec sheet or develop one together.

OEM (existing design + your branding): 2–4 weeks from sample approval. ODM with modifications: 6–12 weeks depending on complexity. Full custom ODM (new product): 12–24 weeks including tooling, prototyping, testing, and certification. We share a detailed project timeline at the proposal stage.

Yes. Our in-house engineering team can take your concept sketches or design brief and develop it into a production-ready product. This includes industrial design, electronics, firmware, app integration, tooling, prototyping, testing, and certification — all under one roof.

Our smart product line is CE, FCC, RoHS, and REACH certified. Specific products may carry additional certifications. We provide full documentation packages including test reports and declarations of conformity — request them through our certification inquiry form on any product page.

Yes. We regularly support clients with UL (US), UKCA (UK), SAA (Australia), KC (Korea), PSE (Japan), and other regional certifications. Certification timelines and costs are included in OEM/ODM proposals. Our compliance team handles the process end-to-end.

Standard warranty is 12 months from the date of shipment, covering manufacturing defects in materials and workmanship. Extended warranty terms can be negotiated for larger volume agreements. All warranty claims are handled by our dedicated after-sales team within 48 hours.

Yes. We maintain inventory of common spare parts — motors, pumps, sensors, PCBs, filters, adapters — and can ship them with your order or on demand. We recommend including a spare parts kit (typically 2–3% of order quantity) with initial shipments.

We package every order for ocean/air freight with reinforced cartons, foam inserts, and palletization. In the rare event of transit damage, we work with you to file a claim and arrange replacements. We recommend adding shipping insurance for full coverage.

Contact your account manager directly, or submit a reorder request through our contact form referencing your previous order number. Repeat orders typically ship faster since tooling and specifications are already approved — lead times can be 20–30% shorter.